Find answers to common questions about our products and services
Delivery within Nairobi takes 1-2 business days. For other parts of Kenya, delivery takes 2-5 business days. International shipping takes 7-14 business days depending on location.
Shipping within Nairobi is KSh 200. For other areas in Kenya, shipping is KSh 400. Free shipping on orders over KSh 10,000 within Kenya.
Once your order is shipped, you'll receive a tracking number via SMS and email. You can track your order through our website or the courier's tracking portal.
Orders can be cancelled within 2 hours of placement. To cancel or modify your order, please contact our customer service immediately via WhatsApp at +254 725 800863.
We accept returns within 14 days of delivery. Items must be unworn, unwashed, with original tags attached. Customers are responsible for return shipping costs unless the item is defective.
Contact our customer service via WhatsApp at +254 725 800863 with your order number and reason for return. We'll guide you through the process.
Yes, we offer free size exchanges within 14 days of delivery. Please contact us to arrange the exchange.
Please refer to our size guide on each product page. If you're between sizes, we recommend sizing up for a comfortable fit.
Our products are made from premium quality cotton blends, organic cotton, and sustainable fabrics. Material details are listed on each product page.
Machine wash cold with similar colors, gentle cycle. Do not bleach. Tumble dry low or hang dry. Iron on low heat if needed.
We accept M-PESA, Visa, Mastercard, and bank transfers. After placing your order, our customer service will contact you to arrange payment via WhatsApp.
Yes, all payments are processed securely. We do not store your payment information on our servers.